Refund & Cancellation Policy

Commercial Fresh Food Policy

Due to the perishable nature of ready-to-eat food products, order adjustments and cancellations must be communicated according to our daily production lead times.

Order Cut-Off Times

Daily production orders must be modified or canceled prior to 2:00 PM CST the day prior to scheduled delivery. Once fresh assembly begins, orders cannot be canceled.

Discrepancies & Claims

Any delivery discrepancy, temperature deviation, or quality issue must be reported within 24 hours of delivery with receiving temperature logs. Contact our support desk at 214-339-7238.